FAQ

Processing time is 2-7 business days. 

USA & Canada: 

US Packages are shipped from Niagara Fall, NY.Canadian packages are shipped from Newmarket, Ontario. Shipping typically takes 2-10 business days. 

International:

COVID is delaying international shipping. Shipped using PostNL International or APC. Most packages will arrive within 7-15 business days for European and Hong Kong addresses.Most packages will arrive within 10-15 business days for Australia, New Zealand, and Oceania addresses.Most packages will arrive within 10-20 business days for Asia, South America, and all other locations.Remote locations and customs may delay packages, but please send us a message if you package did not arrive within the expected time.

Our studio is located at 13B 16945 Leslie ST, Newmarket, ON, Canada L3Y 9A2.

We accept exchanges or returns on unworn items. Please contact us within 7 days of receiving your item if you would like to return or exchange it.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you received a defective item, please let us know right away so we can fix the problem!

What is your contact information? 

You can reach us by sending us an email at info@mashaapparel.com please allow 1 business day for a response.

Our studio is located at 13B 16945 Leslie St, Newmarket, ON, Canada L3Y 9A2.

Holiday returns and exchanges will be accepted until Jan 20th.

Masha Apparel will ship item through the holiday season, if you are ordering a gift after Dec 6th, it may not arrive in time for Christmas, as most shipping couriers have suspended delivery guarantees. Please reach out to you if you have any questions. 

Happy Holidays! ūüéĄ

If you made a mistake, or simply want to change something in your order please contact us as soon as possible. Once an order has shipped we will be unable to make any changes.

Masha Apparel is not responsible for paying international (outside of Canada/USA) Taxes or Duties and it is out of our control whether your country charges import Taxes & Duties. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.